not the tv show but tortilla chips. :o)
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| less salt please! |
at hopp's bday party i served nachos, you know the baseball nachos. those are the most delish kind
(well unless you have had carne asada nachos). & hold up really well when you let them sit with ooey gooey cheese on top of them anyways, i bought two kinds of chips, santitos & tostitos bite sized rounds. i love tostitos but they are
sooooooo salty!!! i like salty but not the kind that burns your tongue because it's too salty. i actually prefer the ½ salt lays potato chips, they are super yummy & perfect amt of salty. we also have to watch our salt due to heart issues with jason so i decided to write lays about their tortilla chips. when writing them you have the choice of either a compliment or a complaint email. i went with complaint only because they are too salty but i wanted to offer more of a suggestion. i wanted to know if they could come out with a line of ½ salt tortilla chips, i prefer the bite size version but normal size would be totally ok with me. so as i was struggling with my phone, it's not the best at email, i just expressed myself as nicely as i could that they were too salty to eat & then offered my suggestion. this is what i got in response, let me also state that when i complain i NEVER expect anything in return i just want to tell you my opinion...
Hi Stephanni,
Thank you for writing. I'm sorry you had a negative experience with Tostitos Bite Size Rounds and apologize for the inconvenience and disappointment this caused. I'm sending coupons to you which should arrive in about a week.
Quality is a top priority at Frito-Lay. Thanks to the information you provided, we are better able to investigate and take any actions necessary to prevent a recurrence.
Thank you again for taking the time to contact us.
Should you have further questions or comments, please click on this link or copy/paste this link into your browser to send a reply: i took out this part :)
Best regards,
Natalia
Frito-Lay Consumer Relations
wow! how nice of them. it's nice to have a company take your comments & suggestions
(well at least pretend to listen) & then give you something back ;o) i did get 2 coupons for a
free bag of their chips any brand & another $1 off coupon. i think i will reply back to that email & thank her for them.
